Booking Terms

TERMS AND CONDITIONS GRACELANDS AFRICAN VACATIONS LIMITED

Below are the terms and conditions of booking tours and safaris with Gracelands African Vacations.

1) Introduction

These terms and conditions govern the contract between the individual(s) purchasing the travel event services (hereafter "the client(s)") and Gracelands African Vacations LTD (hereafter "the company") to the exclusion of all other terms and conditions, save for those implied by law. No variation to these terms and conditions shall be valid unless given in writing and signed by the client and the company director.

2) Acceptance of Booking

The person ("head of group") who signifies his/her acceptance of the booking does so on the behalf of persons under his/her authority, which means that all group members are equally bound by these terms and conditions

3) Subject of these terms

All offers, estimations or quotations provided by or booking made with the company are subject to these terms.

4) Deposit

To secure/confirm a booking, a deposit is required which shall be the sum of 50% of the tour/safari package price, plus the full amount of the gorilla permits, chimpanzee permits, golden monkey permits for each person where applicable.

5) Full payment

The full amount owed by the client(s) to the company shall be payable not less than 4 weeks prior to the date of departure. If the full amount is not paid in due time, the company reserves the right to treat the booking as cancelled. The company will not be held responsible for the price changes or over-booking in the time between booking and receiving the deposit. Bookings made within four weeks of the departure date must be paid in full immediately. Payments can be made by bank transfers or online using credit or debit cards to our bank accounts in Uganda. Transfer and bank charges are to be paid by the client(s).

6) Cancellation by Gracelands African Vacations Limited

The company reserves the right to cancel the event or any part of it for any of the following reasons;

-If the company or its supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome.

-If the company reasonably believes that you may cause harm or damage to its reputation or to the reputation of its suppliers or to property belonging to its suppliers.

-If a company supplier or suppliers is/are unable to host the event for any reason

-If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event.

Should the company cancel an event, it shall be rescheduled for a mutually convenient date, or a refund shall be provided to the client.

Such as above, the company shall be under no further liability to the client for cancellation of the event or any part of it. If, due to reasons beyond our control, an event is unable to take place due (but not limited) to the closure of premises, the ceasing of trading, or a change in supplier’s management, the company will provide the client with an alternative event and if this does not prove possible, shall refund the cost of the event.

7a) Cancellation by client(s)

The cancellation of a booking by the client must be made in writing and signed from the group head if applicable. The amount of the cancellation fee is calculated according to the date on which the company receives written cancellation notice;

-60 days or more before the departure date, the cancellation fee is 10% of the total cost of the tour/safari package plus the full cost of gorilla permits, chimpanzee permits and golden monkey permits.

-Between 6 weeks and 28 days before the departure date, the cancellation fee is 30% of the total cost of the tour/safari package plus the full cost of gorilla permits, chimpanzee permits and golden monkey permits.

-27 to 14 days before the departure date, the cancellation fee is 75% of the total cost of the tour/safari package plus the full cost of gorilla permits, chimpanzee permits and golden monkey permits.

-13 to 7 days before the departure date, the cancellation fee is 90% of the total cost of the tour/safari package plus the full cost of gorilla permits, chimpanzee permits and golden monkey permits.

-Within 1 week of the departure date, the cancellation fee is 100%.

Cancellation, medical and repatriation insurance is compulsory for all Gracelands African Vacations’ events, and it is the client’s responsibility to arrange such insurance. It is strongly recommended that clients also take out insurance to cover emergency travel and accommodation, lost baggage and any other cover the clients deems fit. Other than compulsory insurance, the decision of which insurance cover he/she obtains is solely the responsibility of the client.

7b) Cancellation of Clients joining a group

If one or more clients of a larger private group cancel a trip, they will be charged their part of the shared costs for that group trip, so that the rest of the group will not face any price increase. This amount is in addition to the general cancellation fees (as listed in section 7a)

8) Alterations made by client(s)

The company shall try to accommodate any reasonable changes the client wishes to make to the event. Alterations and amendment requests should be made with the company and not with end suppliers. And such requests should be made in writing to the company by the group head where applicable. These changes shall not be deemed accepted until confirmed in writing by the company. If the client wishes to increase or decrease the number of persons participating in the event, this may be done up to six weeks prior to the date upon which the event is due to start without additional charge. All amendments made after that date will incur an administration charge in accordance with additional costs incurred which will be added to the invoice. The company cannot guarantee that the change to the price will be proportional, but will instead depend upon the arrangements the company is able to make with its suppliers.

9) Alterations made by Gracelands African Vacations Ltd

When requested accommodation is fully booked or otherwise unavailable, the company reserves the right to change the accommodation to an accommodation of the same standard in the same area. This change must be communicated to the client.

10) Fare Increases

Fare increases may occur due to any increase in fuel costs, game reserve fees or fluctuations of exchange rates. The company reserves the right to modify the fare and add a surcharge. Should any clients refuse to accept and pay such surcharge, the company reserves the right to cancel the tour and follow cancellation fees (as listed in section 7a).

11) Client Responsibility

The client acknowledges that it is solely his/her responsibility to ensure that he/she is in possession of the necessary travel documents that may be required in respect of the proposed tour and safari as well as all health and other certificates that may be required.

12) Special Requests

Clients who have special requests must specify such requests to the company in the booking reservation form. Whilst the company will always endeavor to accommodate such requests, it does not guarantee that it will always be possible.